Where do I go to see what Plan I'm on?

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    Asked on June 17, 2015 at 12:18 PM

    Received an email stating we requested a downgrade.  We did not request a downgrade  thought we were on the $9.95 a month plan but wanted to pay it yearly.

  • Profile Image
    Answered on June 17, 2015 at 12:55 PM

    You have to access your Profile page: http://www.jotform.com/myaccount/profile.

    You can also view the status of your payments under billing page: http://www.jotform.com/myaccount/billing.

    The subscription is cancelled because the charge attempt in the credit card on file is declined. Clarke Wilkinson emailed us about this matter on June 3rd and I think he's now processing the payment for the 2-Year Premium subscription.