What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wrong form sent as customer receipt

    Asked by erikastimac on June 17, 2015 at 12:26 PM


    On June 15, 2015, we had a customer fill out this form: https://secure.jotform.us/form/31985744075161 (Barnegat Light 2016) and make a deposit using Paypal from within this form. Everything appeared to work fine, except that as a receipt for this registration form he got a different form that we no longer use https://secure.jotform.us/form/31365931088155 (Bosque Del Apache 2014).

    The information that he had given on the form above was included in this incorrect form.  How did this happen and how do I fix it? Is the problem coming from the Jotform, or did it originate from Paypal?

    Thank you!



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    JotForm Support

    Answered by david on June 17, 2015 at 01:04 PM


    It looks like your form may have been cloned from a previous form and the autoresponder was not changed:

    Update your autoresponder to reflect your current form and your users should no longer receive the one related to your other form.

    If you have any further questions, let us know and we will be happy to help.