Login screen is corrupted

  • stevenwilfong
    Asked on June 17, 2015 at 12:55 PM

    All,

    Is anybody having the same issue as my team. The login screen and other screens are corrupted. Will not allow me to login to my account.

    I provided a screen shot.

    Jotform Thread 590633 Screenshot
  • rob
    Replied on June 17, 2015 at 12:55 PM

    It is for me too.

  • Steven Wilfong
    Replied on June 17, 2015 at 12:57 PM

    Customer service should have a contact number and not a forum.

    This is the second time this issue has happened to me.

  • Rob
    Replied on June 17, 2015 at 12:57 PM

    And I can't log in to Jotform.  Tried to log out to reset page??? no help and now I can't log in.

  • Rob
    Replied on June 17, 2015 at 12:58 PM

    Indeed.  A contact number would be extremely helpful with issues like this.  

  • Sammy
    Replied on June 17, 2015 at 1:18 PM

    Sorry for the issues you are experiencing,

    Could you kindly try to clear the browser cache

    Could you also tell us which browser you are experiencing this issue on

     

  • steven wilfong
    Replied on June 17, 2015 at 1:30 PM

    Hello,

    I've cleared the cache, cookies, and everything for both browsers.

    tested in Chrome 43, and Internet explorer 10. Still not fixed.

    thanks,

    Steve

  • Sammy
    Replied on June 17, 2015 at 1:45 PM

    I'm trying to recreate the scenario but I've been unsuccessful,

    it seems the CSS files are not loading on your browser, could you kindly provide the screenshots of console log for the affected browsers.

    In IE10 press F12 to bring up developer tools -> Switch to the console tab then refresh the page

    In Chrome right click on the page then select inspect element, then refresh the browser.

     

    Kindly provide the screenshot so as to get the actual cause on your end.

     

    Thank you.

  • steven wilfong
    Replied on June 17, 2015 at 1:55 PM

    Sammy, I can't even upload the pictures. The forum chat everything is grayed out.

  • Rob
    Replied on June 17, 2015 at 2:22 PM

    Same issues here.  Both Chrome and IE 9.  Don't think it on our end.  Really need to be able to access form data.  What are your thoughts, Sammy?

  • Mike
    Replied on June 17, 2015 at 2:35 PM

    A quick question. Do you guys use a barracuda protection? Is there are any errors when you open the following CSS file?

    http://uv9hyf7j4339x.cdnmonkey.com/myforms3/css/myforms3.min.b3edab.css

    We are currently checking if there are any issues with our servers or CDN provider.

  • Steven Wilfong
    Replied on June 17, 2015 at 2:41 PM

    I can't open that CSS file, it's blocked. 

    A few colleagues at the same company are having the same issues.

     

     

  • Steven Wilfong
    Replied on June 17, 2015 at 2:42 PM

    I can't open that CSS file, it's blocked. 

    A few colleagues at the same company are having the same issues.

     

     

  • Mike
    Replied on June 17, 2015 at 2:54 PM

    @Steven,

    Can you please provide us with the full error/block message? Is this coming from some kind of networking/filtering software installed on your side?

    Thank you.

  • stevenwilfong
    Replied on June 17, 2015 at 2:57 PM

    Hello,

    For some reason my issue is resolved now. It works in Chrome.

  • Mike
    Replied on June 17, 2015 at 2:58 PM

    Thank you for your update. We will keep monitoring the service.

  • Rob
    Replied on June 17, 2015 at 3:12 PM

    And, we're back.  Don't know what you guys did, but I have access again.