What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Login screen is corrupted

    Asked by stevenwilfong on June 17, 2015 at 12:55 PM

    All,

    Is anybody having the same issue as my team. The login screen and other screens are corrupted. Will not allow me to login to my account.

    I provided a screen shot.

    Screenshot
    my account same all and
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    Answered by rob  on June 17, 2015 at 12:55 PM

    It is for me too.

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    Answered by Steven Wilfong on June 17, 2015 at 12:57 PM

    Customer service should have a contact number and not a forum.

    This is the second time this issue has happened to me.

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    Answered by Rob  on June 17, 2015 at 12:57 PM

    And I can't log in to Jotform.  Tried to log out to reset page??? no help and now I can't log in.

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    Answered by Rob  on June 17, 2015 at 12:58 PM

    Indeed.  A contact number would be extremely helpful with issues like this.  

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    Answered by Sammy on June 17, 2015 at 01:18 PM

    Sorry for the issues you are experiencing,

    Could you kindly try to clear the browser cache

    Could you also tell us which browser you are experiencing this issue on

     

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    Answered by steven wilfong on June 17, 2015 at 01:30 PM

    Hello,

    I've cleared the cache, cookies, and everything for both browsers.

    tested in Chrome 43, and Internet explorer 10. Still not fixed.

    thanks,

    Steve

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    Answered by Sammy on June 17, 2015 at 01:45 PM

    I'm trying to recreate the scenario but I've been unsuccessful,

    it seems the CSS files are not loading on your browser, could you kindly provide the screenshots of console log for the affected browsers.

    In IE10 press F12 to bring up developer tools -> Switch to the console tab then refresh the page

    In Chrome right click on the page then select inspect element, then refresh the browser.

     

    Kindly provide the screenshot so as to get the actual cause on your end.

     

    Thank you.

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    Answered by steven wilfong  on June 17, 2015 at 01:55 PM

    Sammy, I can't even upload the pictures. The forum chat everything is grayed out.

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    Answered by Rob  on June 17, 2015 at 02:22 PM

    Same issues here.  Both Chrome and IE 9.  Don't think it on our end.  Really need to be able to access form data.  What are your thoughts, Sammy?

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    JotForm Support

    Answered by Mike on June 17, 2015 at 02:35 PM

    A quick question. Do you guys use a barracuda protection? Is there are any errors when you open the following CSS file?

    http://uv9hyf7j4339x.cdnmonkey.com/myforms3/css/myforms3.min.b3edab.css

    We are currently checking if there are any issues with our servers or CDN provider.

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    Answered by Steven Wilfong on June 17, 2015 at 02:41 PM

    I can't open that CSS file, it's blocked. 

    A few colleagues at the same company are having the same issues.

     

     

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    Answered by Steven Wilfong on June 17, 2015 at 02:42 PM

    I can't open that CSS file, it's blocked. 

    A few colleagues at the same company are having the same issues.

     

     

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    JotForm Support

    Answered by Mike on June 17, 2015 at 02:54 PM

    @Steven,

    Can you please provide us with the full error/block message? Is this coming from some kind of networking/filtering software installed on your side?

    Thank you.

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    Answered by stevenwilfong on June 17, 2015 at 02:57 PM

    Hello,

    For some reason my issue is resolved now. It works in Chrome.

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    JotForm Support

    Answered by Mike on June 17, 2015 at 02:58 PM

    Thank you for your update. We will keep monitoring the service.

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    Answered by Rob on June 17, 2015 at 03:12 PM

    And, we're back.  Don't know what you guys did, but I have access again.