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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Am I supposed to be emailed when someone fills out and Submits my form?

    Asked by jandcwebb on June 17, 2015 at 01:41 PM

    Today a customer used the link to my form, filled it out and pushed submit.  She said it just brought up a blank page once she did that and I thought I was supposed to be emailed, and I wasn't.  Did I do something wrong during the set up process?

    Page URL:
    http://form.jotform.us/form/51670864501151

    and
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    JotForm Support

    Answered by Charlie on June 17, 2015 at 02:03 PM

    Hi,

    Upon checking your form, the first thing I noticed that it has no form title/name, please add one.

    After that, I've checked your notification and it is missing the "Sender Name":

     

    You may need to check this guide on how to properly setup your email notification to avoid problems: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Try testing the form by opening the form URL, filling out the form and clicking the submit button. See if you were still unable to receive any notifications after applying all the suggested solutions above.

    We'll wait for your response.

    Thank you.