What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form wont load

    Asked by mhendrickson on June 17, 2015 at 02:52 PM

    My form - Window Genie Corp Order Form wont load - 

     

    Can you help? 

     

    Mark

    autofill save session cache load form
  • Profile Image
    JotForm Support

    Answered by jonathan on June 17, 2015 at 04:40 PM

    Hi Mark,

    Are you still having this issue up to this time? I just checked and test your jotform http://www.jotformpro.com/form/51675960330961 on my browser and it loads just fine.

    I did noticed that you seem to have enabled Autofill feature in your form. It may not be necessary to turn this feature on since the form is not that big of a form. 

     

    Try also disabling the feature and see if it makes any difference. 

    Clearing your browser's cache is also an option to try.

    Please let us know if the issue persist.

    Thanks.

  • Profile Image

    Answered by mhendrickson on June 17, 2015 at 05:50 PM

    Yes - I was getting concerned that I would not get an answer quickly so I re imported the form from Adobe again - that is the form that you looked at - and yes, that one does work, but the alignment is all messed up (this was the same problem with the first time - and you guys fixed it) 

     

    The form that wont load is  

    http://form.jotformpro.com/form/50713553994967

     

    To see what the alignment is supposed to look like see the adobe link below 

    https://adobeformscentral.com/?f=CXXpuj9J-Rs-ZkX21LSXKQ

     

    I do not care which one we use as long as it looks correct - A bigger question is what happened to the original that it wont load now. 

     

    Thanks

    Mark

     

  • Profile Image
    JotForm Support

    Answered by jonathan on June 17, 2015 at 06:55 PM

    Hi Mark,

    I was able to see the blank/empty form http://form.jotformpro.com/form/50713553994967 (which look like it wasn't loading)

     

    I have run a fixed for it and I can see it now loads properly this time.

    http://form.jotformpro.com/form/50713553994967

     

    Please check again. Let us know if issue still remains.

    Thanks.

     

     

     

     

  • Profile Image

    Answered by mhendrickson on June 18, 2015 at 02:03 PM

    OK - Got it - However the alignment is still messed up - it does not look like the what you show above. 

     

    Thanks

    Mark

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    JotForm Support

    Answered by david on June 18, 2015 at 03:45 PM

    I made a few changes to the alignment.  The label for the field that was a bit off needed to be set to the left side rather than the right:

    And merge one field with the line above.  Everything appears to be lined up properly though:

    http://form.jotformpro.com/form/51685778431971

    If it is and you are unable to get yours lined up with those changes, you can clone my copy to your account:

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Let us know if there is anything else we can help you with and we will be happy to do so.

  • Profile Image

    Answered by mhendrickson on June 18, 2015 at 04:06 PM

    OK - Looks like I will use yours - thanks

  • Profile Image
    JotForm Support

    Answered by david on June 18, 2015 at 04:07 PM

    You are very welcome.  Let us know if there is anything else we can help you with and we will be happy to do so.