Form wont load

  • mhendrickson
    Asked on June 17, 2015 at 2:52 PM

    My form - Window Genie Corp Order Form wont load - 

     

    Can you help? 

     

    Mark

  • jonathan
    Replied on June 17, 2015 at 4:40 PM

    Hi Mark,

    Are you still having this issue up to this time? I just checked and test your jotform http://www.jotformpro.com/form/51675960330961 on my browser and it loads just fine.

    Form wont load  Image 1 Screenshot 30

    I did noticed that you seem to have enabled Autofill feature in your form. It may not be necessary to turn this feature on since the form is not that big of a form. 

    Form wont load  Image 2 Screenshot 41

     

    Try also disabling the feature and see if it makes any difference. 

    Clearing your browser's cache is also an option to try.

    Please let us know if the issue persist.

    Thanks.

  • mhendrickson
    Replied on June 17, 2015 at 5:50 PM

    Yes - I was getting concerned that I would not get an answer quickly so I re imported the form from Adobe again - that is the form that you looked at - and yes, that one does work, but the alignment is all messed up (this was the same problem with the first time - and you guys fixed it) 

     

    The form that wont load is  

    http://form.jotformpro.com/form/50713553994967

     

    To see what the alignment is supposed to look like see the adobe link below 

    https://adobeformscentral.com/?f=CXXpuj9J-Rs-ZkX21LSXKQ

     

    I do not care which one we use as long as it looks correct - A bigger question is what happened to the original that it wont load now. 

     

    Thanks

    Mark

     

  • jonathan
    Replied on June 17, 2015 at 6:55 PM

    Hi Mark,

    I was able to see the blank/empty form http://form.jotformpro.com/form/50713553994967 (which look like it wasn't loading)

    Form wont load  Image 1 Screenshot 30

     

    I have run a fixed for it and I can see it now loads properly this time.

    http://form.jotformpro.com/form/50713553994967

    Form wont load  Image 2 Screenshot 41

     

    Please check again. Let us know if issue still remains.

    Thanks.

     

     

     

     

  • mhendrickson
    Replied on June 18, 2015 at 2:03 PM

    OK - Got it - However the alignment is still messed up - it does not look like the what you show above. 

     

    Thanks

    Mark

  • David JotForm Support
    Replied on June 18, 2015 at 3:45 PM

    I made a few changes to the alignment.  The label for the field that was a bit off needed to be set to the left side rather than the right:

    Form wont load  Image 1 Screenshot 20

    And merge one field with the line above.  Everything appears to be lined up properly though:

    http://form.jotformpro.com/form/51685778431971

    If it is and you are unable to get yours lined up with those changes, you can clone my copy to your account:

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Let us know if there is anything else we can help you with and we will be happy to do so.

  • mhendrickson
    Replied on June 18, 2015 at 4:06 PM

    OK - Looks like I will use yours - thanks

  • David JotForm Support
    Replied on June 18, 2015 at 4:07 PM

    You are very welcome.  Let us know if there is anything else we can help you with and we will be happy to do so.