What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What does "incomplete payment" mean?

    Asked by VAAPresident on June 17, 2015 at 06:20 PM

    With AdobeForms, when someone submitted payment via paypal, our account received it automatically. With JotForm, there's this thing called Authenticate Payment. What is that? How can we just receive the money automatically?

    Page URL:
    http://form.jotform.us/form/51635517316151

    JotForm receive authenticate Via
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    Answered by raul on June 17, 2015 at 07:34 PM

    Thank you for contacting us.

    With JotForm works the same way, when your form is submitted your users are redirected to PayPal gateway so they can complete their payment. Incomplete payments are created when a user doesn't complete the whole payment process on PayPal correctly.

    You can see here: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ a more detailed explanation about incomplete payments.

    As an aside note, you should note that FREE accounts are allowed to receive 10 payment submissions per month. If you are planning on receiving more you may need to consider upgrading your account.