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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is mozilla firefox compatible with our form & paypal?

    Asked by Admin  on June 17, 2015 at 07:55 PM

    I completed our form (as a test) using mozilla firefox and when I clicked on "Go To Payment Page" it did not take me to any payment page. It came up with a page saying "Thank You Your submission has been received" - but no payment or paypal page? 

     

    Is this capability possible? 

     

    Thank you,

    Alexis 

    (Trish Stanley's assisant) 

    Page URL:
    http://www.couplestherapyinsandiego.com/TheArtScienceofLoveWorkshop.en<br/>.html

    mozilla payment page no payment and OR
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    JotForm Support

    Answered by Chriistian on June 17, 2015 at 10:08 PM

    Hi Alexis,

     

    I cloned your form and tested it on Firefox and was not able to replicate the issue. See screenshot below.

     

    However, I noticed that the Registration field in your form is not required. When I try filling up your form without selecting any Registration, upon clicking Go to Payment Page, I was redirected to the Thank You Page. I suggest you set the Registration field as required. If you are still encountering the issue, can you provide us the browser version of the Firefox you are using so we can further check? 

     

    Do let us know if you need further assistance.

     

    Regards.