What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our FormsCentral responses are not importing properly to JotForm

    Asked by kprsconstruction on June 17, 2015 at 08:09 PM

    We just signed up for 2 years of JotFom Economy so we can move off of Adobe FormsCentral. We tried using the FormsCentral Exporter utility but none of our data is coming over properly. Our forms and data claim to be "successfully imported" but what we see are multiple versions of the same form with none of our responses. Please help!

    Screenshot
    JotForm responses FormsCentral importing
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    JotForm Support

    Answered by Chriistian on June 17, 2015 at 11:51 PM

    Hi kprsconstruction,

    Thanks for contacting us.

     

    Can you try migrating your adobe form central response data using the instructions provided in this article How to Migrate Form Data from Adobe FormsCentral to JotForm? I think this article can help with your concern.

     

    Do let us know if you need further assistance.

     

    Regards.

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    JotForm Founder

    Answered by aytekin on June 19, 2015 at 09:37 AM

    The problem is that we are not allowed to keep your Adobe FormsCentral passwords on our end. What we do is to log into formscentral from your computer and then use a 1-hour limited session ticket and use that to import your forms. Sometimes, if you have a lot of forms, we are not able to import them all on time.

    The solution is quite simple: Re-run the app and re-import your forms until you get all of them. Our app will continue where it left off. 

    Please give this a try and if you have any problems let us know.