What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Upon checking account "anser", I found that the profile email address is "firstname.lastname@example.org".
I also checked the form which you have embedded in your webpage and found that it is associated with a different account with username "WLAD". The profile email address of this account is "email@example.com".
Is this your account or email address? You can rest your account password by clicking on the "Forgot Password" link which is in "Sign In" window. Please check the screenshot below: