Reset my payment submissions

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    Asked on June 17, 2015 at 09:32 PM
    can you also reset my payment submissions. I have been testing the form.
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    Answered on June 18, 2015 at 02:13 AM

    Hi thumbstops, 

    Thanks for contacting us.


    I checked your account and saw that you have made 7 payment submission. I will reset it back to 0. However, please take note we can only do this request once. 


    Do let us know if you need further assistance.



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    Answered on June 18, 2015 at 03:49 AM

    Hi Chriistian,

    Is there a way to put the form into "test mode" so that I don't use up my payment submissions?


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    Answered on June 18, 2015 at 05:08 AM

    I'm afraid that we do not have such a feature available, to put your forms into test mode.

    There is a way to test your forms for payments without getting actual payment submissions, but only on regular / ordinary PayPal field, not on the advanced PayPal Pro. (Difference-Between-PayPal-PayPal-Pro)

    On ordinary / simple PayPal, when you are testing your forms for payments, please do not actually pay when you are redirected to a payment processor, so your test submissions will end up as your Incomplete-Payments. You can delete Incomplete Payments from your submissions page, and they will not count towards your form payments.

    For the PayPal Pro that you seem to be using, I'm afraid that there is no way to put it in a "test mode", and not receive actual submissions. If you are trying to check out the settings of your PayPal Pro field, you can use the Test Integration button, which will check if the account has been linked up correctly.

    Please let us know if we can be of further assistance, we will gladly help.