What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reset my payment submissions

    Asked by thumbstops on June 17, 2015 at 09:32 PM
    can you also reset my payment submissions. I have been testing the form.
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    JotForm Support

    Answered by Chriistian on June 18, 2015 at 02:13 AM

    Hi thumbstops, 

    Thanks for contacting us.


    I checked your account and saw that you have made 7 payment submission. I will reset it back to 0. However, please take note we can only do this request once. 


    Do let us know if you need further assistance.



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    Answered by thumbstops on June 18, 2015 at 03:49 AM

    Hi Chriistian,

    Is there a way to put the form into "test mode" so that I don't use up my payment submissions?


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    Answered by Boris on June 18, 2015 at 05:08 AM

    I'm afraid that we do not have such a feature available, to put your forms into test mode.

    There is a way to test your forms for payments without getting actual payment submissions, but only on regular / ordinary PayPal field, not on the advanced PayPal Pro. (Difference-Between-PayPal-PayPal-Pro)

    On ordinary / simple PayPal, when you are testing your forms for payments, please do not actually pay when you are redirected to a payment processor, so your test submissions will end up as your Incomplete-Payments. You can delete Incomplete Payments from your submissions page, and they will not count towards your form payments.

    For the PayPal Pro that you seem to be using, I'm afraid that there is no way to put it in a "test mode", and not receive actual submissions. If you are trying to check out the settings of your PayPal Pro field, you can use the Test Integration button, which will check if the account has been linked up correctly.

    Please let us know if we can be of further assistance, we will gladly help.