What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
There's two ways how you can download your uploaded files from your submissions?
Method 1: Using the File Downloader app. You can check it here: http://apps.jotform.com/app/file_downloader.
Method 2: Using a Mozilla Firefox extension to download all the uploaded files. We have a guide it here: http://www.jotform.com/help/315-Downloading-File-Uploads-in-the-form-using-DownThemAll-Mozilla-Firefox-Extension.
I would advise using method 2 because this is less technical to setup, but you can both try both methods.
Let us know if you need further assistance on this.