What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to test Email Notification Recipient

    Asked by NickDann on June 18, 2015 at 05:18 AM

    Hi I've updated recipient email on my client's form but when I send a 'test mail' it gets sent to the default email address (mine) how do I make sure its being delivered to the client before I go live with the website?

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    Answered by Boris on June 18, 2015 at 08:00 AM


    Please note that the Test Email button will always send an email only to your default account email address. This was implemented in order to prevent spam and abuse of our system. You can take a look at our guide on How-to-properly-Change-and-Test-a-New-Email-Recipient-Address.

    In short, you will need to make an actual submission in order to really test your Email Notifications, as the Test Email only sends to your default email. You can let your client know that you are testing if the emails are reaching them, and you can fill the fields with something like "test", so that you know it was a test submission. You can also delete this submission by using the Delete button on your View-Submissions page.

    Please let us know if you need further clarifications or assistance.

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    Answered by NickDann on June 18, 2015 at 08:43 AM

    Hi Boris, thanks for this I did wonder if that would be it, just one other question I need to make the sub labels (on screenshot 'First Name') white out but the actual user infill in black. In designer if I stipulate white label text it also makes infill text white too?


    thanks again

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    Answered by Boris on June 18, 2015 at 09:03 AM

    You are very much welcome, NickDann.

    Please note that we try to have only one specific question or issue per thread, so your question regarding changing of sub label colors has been moved to its own thread, here:


    We will be assisting you there. Thank you.