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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not Receiving My Form Responses OR Payments

    Asked by rightme1 on June 18, 2015 at 10:15 AM

    Good morning.  I created a form


    I am not receiving my form responses.  

    I have also been informed that I should have payments, but I have not gotten them either.  I need this matter taken care of as soon as possible.  I use this form for my radio guests.

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    Answered by Boris on June 18, 2015 at 11:15 AM


    I assume that you are talking about this form: http://www.jotform.us/form/51235372357151

    I have logged into your account to check it, and I see that you have Incomplete-Payments pending for submission.

    Incomplete Payments do not trigger your Email Notifications until they are confirmed PayPal to be paid. Once the submissions are complete, either by you clicking on their Complete Submission button, or by PayPal letting us know that your payments have been processed, you should receive your email notifications.

    You need to enable Instant Payment Notifications (IPN) on your PayPal account, in order for PayPal to let us know when this happens. Please read our guide on How-to-Enable-IPN-for-Paypal.

    I would also advise you to please take a look at our Paypal-Incomplete-Payments-FAQ.

    Please let us know if you need further assistance, we will be happy to help.