What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My jotform is NOT visible on my "Certified" website but is visible on non-certified ones. Why?

    Asked by Winston on November 26, 2011 at 12:03 PM

    First, I want to express my gratitude for your service; your forms add a professional look web pages.

    My problem: on my website, http://www.thewinstonmethod.com, the jotforms are visible without problems but on my certified url the jotform remains invisible.  Please note, however, the problem only happens on computers other than my own.  On my own machines I have no problem.

    The problem happens on the second page of the URL after password is provided.

    URL: https://wincarservices.com

    Password: T11oc20Ws2427276994M

    Thanks.

    Winston

  • Profile Image
    JotForm Support

    Answered by idarktech on November 26, 2011 at 08:10 PM

    Hi Winston,

    Your form is fine here, everything is visible. To maintain your website security indicators and to make your form visible to some other users, please try to switch your form into a secured form by changing your current embed code from:

    <script src="http://form.jotform.com/jsform/12243230556"></script>

    to

    <script src="https://www.jotform.com/jsform/12243230556"></script>

    If that doesn't work, then use an iframe code. 

    Kindly update us the result for your further assistance. Thank you so much and have a great day!

  • Profile Image

    Answered by Winston on November 27, 2011 at 01:14 PM
    Hi,

    Thank you. I'll try your suggestions.

    Winston

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