What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to receive Email Notification and/or AutoResponder

    Asked by charliet85 on June 18, 2015 at 12:45 PM

    Hello! I'm having issues with my form available here. Every time a submission is entered, i receive a receipt email stating that a submission has been entered, but i never actually get the email from jotform, when i use my own or other emails to test the form. I've tried following the steps in these links, including adding noreply@jotform to my contacts, but no avail yet. Can you help?!

    steps i've tried: 






    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_G on June 18, 2015 at 01:57 PM

    Are you asking about the AutoResponder? The email that Form submitters are going to receive if they submitted your form?

    I have checked your form and I saw that there are no fields set for the AutoResponder Recipient E-mail.

    This means that an AutoResponder email will be sent to the email address placed on the E-mail Field on the form when the form is submitted.

    By the way, when testing the form for emails, kindly Preview your form, fill it up and submit it. 

    Check this guide for reference: How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-

    I hope this helps. Let us know if you need any further assistance. Thank you.