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Unable to receive Email Notification and/or AutoResponderAsked by charliet85 on June 18, 2015 at 12:45 PM
Hello! I'm having issues with my form available here. Every time a submission is entered, i receive a receipt email stating that a submission has been entered, but i never actually get the email from jotform, when i use my own or other emails to test the form. I've tried following the steps in these links, including adding noreply@jotform to my contacts, but no avail yet. Can you help?!
steps i've tried:
Are you asking about the AutoResponder? The email that Form submitters are going to receive if they submitted your form?
I have checked your form and I saw that there are no fields set for the AutoResponder Recipient E-mail.
This means that an AutoResponder email will be sent to the email address placed on the E-mail Field on the form when the form is submitted.
By the way, when testing the form for emails, kindly Preview your form, fill it up and submit it.
Check this guide for reference: How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-
I hope this helps. Let us know if you need any further assistance. Thank you.