What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not allowing multiple submissions

    Asked by realfitness7 on June 18, 2015 at 12:57 PM

    Our form is not allowing people to register for our event if they have the same last name.   Also, i tried to register myself and it says i am already registered.  We have a deadline of TOMORROW and our form is NOT working.  

    If you enter the info and click on submit, it SHOULD take you to paypal.  It just SITS there and says PLEASE WAIT!  We cannot have this!  
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on June 18, 2015 at 02:10 PM

    Apologies for the inconvenience.

    The reason why the form is not allowing same names is because you have enabled the Form Limits "Unique Submission".


    This will prevent multiple submissions from the same user based from the browser's cookies. You can disable it to allow multiple submissions. To learn more about unique submissions, you can check this guide: http://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form.


    For the second question that you have, I went ahead an opened a separate thread for it so that we can better assist you, please refer to this link instead for that concern: http://www.jotform.com/answers/591440. We will address it shortly.

    Thank you.