Jotform invisible on my hosting

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    biometriaspb
    Asked on June 18, 2015 at 02:00 PM

    Hello! 

    I don't see my jotform on some hosting. When uploaded to my busynesscatalyst hosting, everything was (and still) alright, but the other hosting doesn't show the form. Where can be the trouble?

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    Syed
    Answered on June 18, 2015 at 02:35 PM

    Hi there;

              Could you try to use iFrame Method instead of using Script Method. Please review the following screenshots on that;

    Do let us know, how it goes. We would be happy to help you further.

     

    Thankyou,

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    biometriaspb
    Answered on June 18, 2015 at 03:20 PM

    Thank you guys! But nope, still doesn't work :-( Probably the trouble is on my hosting... 

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    Syed
    Answered on June 18, 2015 at 03:41 PM

    Hi there;

            Thankyou for your quick response. I have checked thoroughly, and it is Not an issue from your hosting. I checked the console errors, and found that your website is running on "HTTPS", so you have to use "HTTPS" secure JotForm to work on your website. I just changed the URL from Web Inspector and found the following view.

    Read this guide on How you can make this form secure "HTTPS";

    http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions.

    Hope it helps. Please let us know, if you need further assistance, we would be happy to help.

     

    Thankyou,

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    biometriaspb
    Answered on June 20, 2015 at 01:14 PM

    Thank you Syed! The hosting support said the same. Alright, let's try to switch to HTTPS. I'll let you know later how it works. Thank you so much for help. 

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    Syed
    Answered on June 20, 2015 at 01:21 PM

    Hi there;

             Yes, please switch your forms to HTTPS, and let us confirm, how it goes. We would be more than happier to assist you further.

     

    Thankyou,

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    biometriaspb
    Answered on June 20, 2015 at 02:31 PM

    Great! It works) Thank you again and have a nice day

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    Syed
    Answered on June 20, 2015 at 02:56 PM

    Glad to hear that, it worked. Let us know, if you have further queries in any regards, we would happy to help.

     

    Have a great weekend :)