What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
It seems like you created another thread here: http://www.jotform.com/answers/591411 reporting the same problem.
Since you've provided more information on the mentioned thread and one of my colleagues already answered it, please refer to the mentioned thread for any updates you have on this matter.