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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We're receiving multiple test submissions in our form

    Asked by tristar on June 18, 2015 at 06:47 PM

    Hi -

    Over the past two days we have received 3 "test" submissions from our form entitled "SJRI Online Appointment Form". We have confirmed that none of these came from our vendors and we have not been testing internally. The email submitting them is "testform@test.com". Any ideas what could be causing this? We are located in Nashville, Tennessee and these submissions are coming from Woodland Hills, California. Please let know what you think! Thank you!

    Page URL:
    http://form.jotformpro.com/form/43154023757957

    Submissions receiving 3 and email
  • Profile Image

    Answered by raul on June 18, 2015 at 07:59 PM

    I see that your form has a captcha field, so the submissions should be made by humans.

    One way to mitigate this would be to enable unique submissions in your form, but I'm not sure if this would be possible based on the purpose of your form? I mean do you usually receive multiple submissions from the same person?

    Or you can also try changing your captcha field and use our Google reCAPTCHA widget instead which has more complex anti-bot controls.

    Let us know if this helps.

  • Profile Image

    Answered by tristar on June 19, 2015 at 12:47 PM

    Thank you - That is interesting that someone would actually be submitting test forms that aren't affiliated with us. Unfortunately, I can't use unique forms since patients need to be able to request appointments as needed. I will try the Google reCAPTCHA and see if that offers more protection. Thank you again for the quick response!

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    JotForm Support

    Answered by david on June 19, 2015 at 01:21 PM

    I saw a recurring theme in their test submission.  They all state that it was a test submission by a marketing provider.  I am not sure if that have any relevance but it may help.  I also checked to see if they were made by any of our staff and as far as I can tell, they were not.  There are no accounts other than Guest accounts associated with the IP address.

    Your forms are publicly available, though test submissions such as these are definitely odd.  I am not sure where or who the may be coming from.

    If you have any further questions, let us know and we will be happy to help.