What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    SMS Confirnation Widget: Widget was added to the form without trace in Revision History

    Asked by squashedp on June 19, 2015 at 05:13 AM

    Hi, 

    We have just had a client get in touch as they were having issue with their contact form not sending. Looking into this it appears there has been an SMS Confirmation field added onto their form.

    There are only two people who have access to our jotform account and neither of us has added this SMS Confirmation field so we need to know where this has come from.

    This seems to have stopped our client getting emails whether it be because people were pressing the wrong button or it field was stopping it from sending. Either way we need to know why this has been added to the form on its own as no one on our end has done this

    Kind Regards

    Ben

    Page URL:
    http://www.unicornstairlifts.co.uk/book-a-consultation/

    sms Emails contact form JotForm
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 19, 2015 at 09:02 AM

    Hi squashedp, 

    Thanks for contacting us.

     

    I see that you have removed the SMS Confirmation widget in your form since I have cloned your form and did not see the SMS Confirmation widget. I checked the Form's Revision History and saw that there is no revision that added the widget. I will escalate this to our development team for them to further investigate. We will update you on this thread if we find any result.

     

    Do let us know if you need further assistance.


    Regards.

  • Profile Image

    Answered by squashedp on June 19, 2015 at 09:04 AM

    Thanks Christian, we have removed the widget as it wasn't needed, we just need to make sure that it's not added to any other forms automatically as well as it took us by surprise on this occasion. 

     

    Thanks for your help 

  • Profile Image
    JotForm Support

    Answered by Boris on June 19, 2015 at 09:55 AM

    While our developers are looking into what might have caused the issue, please note that you can always take a look at your account history - be it logins, or form modifications - from your Account page, History tab.

    You can also View-Form-Revision-History, to see when was some modification made to your form, and then you can cross-reference it with your logins on your Account page.