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    Paypal does not allow payments from non members when surfing on mobile device?

    Asked by emmanuelmoreno on June 19, 2015 at 09:43 AM


    Apparently Paypal does not allow payments from non members when surfing from a mobile phone (security measure). I would like to add a note to users about this, but only if it is relevant. In other words, Can I make a conditional message appear depending on whether or not the user is on a mobile device?

    This is a re-post of a comment on How to Catch User's Browser Info

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    JotForm Support

    Answered by Charlie on June 19, 2015 at 11:27 AM


    Could you share us the form and the Paypal integration that you are using? Are you using Paypal, Paypal Express or Paypal Pro?

    I made a sample test form with standard Paypal integration, viewed it on a mobile device and this is how it looks like:


    For non-Paypal users, they can pay using a card as shown above. 

    To learn more about our payment integration, please check this guide: http://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm.

    For the difference between Paypal and Paypal Pro, you can check this guide: http://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro.


    For your concern, it's possible to use the the Hidden Box and conditionally show fields depending on the Browser Info. You can use the rule "contains", because the value on the Hidden box has a lot of information on this, you can use "contain" to find a similar information related to a mobile device. In this case, I use the word "Android".


    If I misunderstood your concern, please let us know.

    Thank you.