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  • Profile Image

    Image field inside of PDF submission is split on two pages

    Asked by TonyBenting on June 19, 2015 at 10:48 AM

    Hi,

    The .pdf saga continues... the pdf is now laying content over each other so we are now unable to even edit it in adobe acrobat????

     

     

    Page URL:
    http://form.jotformeu.com/form/43205842053346

    Screenshot
    layout PDF submission overlaying image
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 19, 2015 at 12:07 PM

    I was able to reproduce mentioned issue that image is cut off at the bottom of the page and continues on the next page. 

    Considering that layout of PDF can not be changed this is normal behavior. 

    I will escalate this issue to our developer and we will inform you via this thread once we have a solution for this issue. 

     

  • Profile Image

    Answered by TonyBenting on June 19, 2015 at 06:47 PM

    hi joanna,

     

    in this case the image overlapping the two pages is not the issue- obviously this is a mjaor issue but one i can actually sort by re-adding the image from google drive to the report in adobe acrobat...zzz) btw the last uploads are the first batch of reports that have started to split the image over two pages as you described. This was not an issue until this week?

     

    The actual issue i am talking about  today is the overlapping of content within the page itself and not the ongoing header or footer issue that you describe. We see in some reports there are two layers of text overlapping and unreadable, the issue is when they are opened in adobe acrobat the two layers are rendered as a single layer so you still cant read them (its weird to see and describe, a proper buggy code thing)  so i am unable to decipher the content to reproduce...again this is the first time we are seeing this specific type of issue on our most recent uploads.

     

    any help would be appreciated

     

    kind regards,

     

    tony

  • Profile Image

    Answered by TonyBenting on June 19, 2015 at 06:55 PM

    You can also see from the image above that we have new alignment issues in the pdf document. Specifically the second image from the bottom of the first page which should be aligned with the top of the grey box to the left of it. Which in turn has forced the proceeding content further down the page and out of line.

     

    again this is a new problem as the images always aligned up with there correspnding boxes in our previous submissions and did not effect proceeding data lines

     

     

    any help would be appreciated

     

    tony

  • Profile Image

    Answered by raul on June 19, 2015 at 08:08 PM

    I see that my colleague created a ticket to report this and it has been already assigned to a developer.

    Please allow some time for him to evaluate the ticket and we'll keep you informed here for any news we have on this matter.

  • Profile Image
    JotForm Support

    Answered by alp_deniz on June 23, 2015 at 05:12 PM

    This is fixed now. I have also updated the other thread.

    Thanks again.

    Kind regards