What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PDF form shows distorted and incomplete

    Asked by Freedomgatewaycenter on June 19, 2015 at 11:22 AM

    I have a logo that appears completely fine in JotForm's interface and preview, yet when I turn it into a PDF and view it through apple's preview there's distortion to the image.



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    JotForm Support

    Answered by Aury on June 19, 2015 at 01:02 PM

    I have gone ahead, turned your form to a pdf and yes, I was able to reproduce this behavior:

    I am forwarding this to our next level so they will work on it to find the solution, however, I can not give you an specific time frame as of when this can be solved.

    We will put in contact with you as soon as there is any update.

    Thank you in advance for your understanding.


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    JotForm Support

    Answered by mustafa on July 09, 2015 at 08:26 AM


    Sorry for the late response. We spent too much time to figure out why it is happening at the end we could fix that!

    You should be able to generate your PDF form much better now.