What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms temporarily disabled: Reached allowable number of submissions

    Asked by aryinc on June 19, 2015 at 02:22 PM

    I have 3 forms on my website... all of which were working perfectly. I just noticed that none of them are loading on my page and it just appears to be nothing there.

    AND... I AM using the secure source code.

     

    Three Pages:

     

    https://www.vacmasterfresh.com/request-free-samples/ 

    https://www.vacmasterfresh.com/product-registration

    https://www.vacmasterfresh.com/employment-application/

     

    Please help ASAP.

     

    Page URL:
    https://www.vacmasterfresh.com/request-free-samples/

    Over quota over limit submissions secured submissions
  • Profile Image
    JotForm Support

    Answered by Mike_G on June 19, 2015 at 02:45 PM

    I have checked the forms on your website, I tried opening it separately and found an error message that you have reached your submission quota. 

    I have noticed that you are using a secured link for your forms: 

     

    When I checked your Account, it shows that you already have a total of 15 Secured (SSL) Submissions.

    Please be advised that for a Free Account, you have a maximum total of 100 Non-Secured Submissions, 10 Secured (SSL) Submissions and 100 MB Upload limit capacity. 

    Going over the allowable limit, will have your forms temporarily disabled.

    The submissions, however, resets every first day of the month. 

    But if you need more submissions for this month, I would suggest you do an upgrade. 

    Here's how: 

    Go to the Billing Section of your account. (Please make sure you're logged in properly)

    Suppose you click on Premium, here's what will show next: 

    I hope this helps. Should you need any further assistance. Please feel free to let us know and we will be glad to help you. 

  • Profile Image
    JotForm Support

    Answered by Mike_G on June 19, 2015 at 02:50 PM

    I have checked your forms again on your website as well as your Account. I have found out that you already made an upgrade and you're already subscribed to Premium. Your forms are already up and working. Thank you so much.