Forms temporarily disabled: Reached allowable number of submissions

  • aryinc
    Asked on June 19, 2015 at 2:22 PM

    I have 3 forms on my website... all of which were working perfectly. I just noticed that none of them are loading on my page and it just appears to be nothing there.

    AND... I AM using the secure source code.

     

    Three Pages:

     

    https://www.vacmasterfresh.com/request-free-samples/ 

    https://www.vacmasterfresh.com/product-registration

    https://www.vacmasterfresh.com/employment-application/

     

    Please help ASAP.

     

  • Mike_G JotForm Support
    Replied on June 19, 2015 at 2:45 PM

    I have checked the forms on your website, I tried opening it separately and found an error message that you have reached your submission quota. 

    I have noticed that you are using a secured link for your forms: 

    Forms temporarily disabled: Reached allowable number of submissions Image 1 Screenshot 40

     

    When I checked your Account, it shows that you already have a total of 15 Secured (SSL) Submissions.

    Please be advised that for a Free Account, you have a maximum total of 100 Non-Secured Submissions, 10 Secured (SSL) Submissions and 100 MB Upload limit capacity. 

    Going over the allowable limit, will have your forms temporarily disabled.

    The submissions, however, resets every first day of the month. 

    But if you need more submissions for this month, I would suggest you do an upgrade. 

    Here's how: 

    Go to the Billing Section of your account. (Please make sure you're logged in properly)

    Forms temporarily disabled: Reached allowable number of submissions Image 2 Screenshot 51

    Suppose you click on Premium, here's what will show next: 

    Forms temporarily disabled: Reached allowable number of submissions Image 3 Screenshot 62

    I hope this helps. Should you need any further assistance. Please feel free to let us know and we will be glad to help you. 

  • Mike_G JotForm Support
    Replied on June 19, 2015 at 2:50 PM

    I have checked your forms again on your website as well as your Account. I have found out that you already made an upgrade and you're already subscribed to Premium. Your forms are already up and working. Thank you so much.