Submissions: Unable to view submissions on forms imported from Adobe FormsCentral even if "All Time" is selected as the Time Frame on the Submission p

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    Asked on June 19, 2015 at 03:12 PM

    I have been on here for 4 straight days now trying to get this form import to work. The form comes over just fine - the submittals do not come over. They say there is 2,000+ but when you go to look at them they are not there. I have deleted, i have used both methods of imports, I have deleted what data that did show up on one which was about 800 short of the entire file and did a re-import. I am at a loss and need this up and running by Monday!

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    Answered on June 19, 2015 at 04:52 PM

    I would like to apologize for the inconvenience this have caused you. 

    I have checked your account. I see that you already have imported the forms and also I have noticed that there should be 2k+ submissions on the PREA Coordinators form.

    But when you try to go to the submissions page. It says, "No Results to Display"

    For the mean time, I would recommend for you to change the "Time Frame" on the Submission page. 

    Enter 2014-09-11 for the start date and 2015-06-17 for the end date. 

    You should be able to see the submissions on your form. 

    However, I will be forwarding this to a higher level of Support Team so they would be able to take a look at it more because all submissions should show when "All Time" from the Time Frame of the Submission page is selected. 

    Thank you for your patience.

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    Answered on June 22, 2015 at 02:45 PM


    I've been trying to figure out the cause of the problem in your form. I noticed that there are submissions (including today) which appears to have no association to any fields in your current form This I believe is the one that's causing a problem with the display of the data on your submissions page. Can you share with us the links to where the form is published and currently receiving submissions?


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    Answered on June 22, 2015 at 03:34 PM

    Update: I had to remove some data that do not have matching fields so for your submissions to get fixed.  As of now, your submissions page on "All Time" is viewable now.

    Just a thought, can you try doing a migration with a new form and see if the problem happens the same?