Visual Reports - image of Chart breaks when expanding frame

  • Presby
    Asked on June 19, 2015 at 4:22 PM

    I was reading this string:

    http://www.jotform.com/answers/99018-How-can-I-re-Size-the-frame-of-graph-report

     

    But I don't see the edit button on my end, and I try to drag the corner of the chart frame to expand it so that all the labels within the chart image are visible (right now the long label texts get cut off...). When I drag the corner frame, the chart image breaks altogether, and nothing is visible in the frame anymore except a small icon (broken image icon).

    http://www.jotform.com/report/51694705926061

  • Mike
    Replied on June 19, 2015 at 5:54 PM

    Thank you for contacting us.

    The edit mode is now enabled by default on the Visual Reports, and we should be still able to resize the the charts.

    I was not able to reproduce the issue using Windows and OS X.

    Visual Reports image of Chart breaks when expanding frame Image 1 Screenshot 20

    Can you please try with any other browser to see if that makes any differences?

    If this does not help, please let us know.

  • salesoperations
    Replied on June 25, 2015 at 9:44 PM

    This is happening to me as well.  When I  edit a report, (not one that is brand new), and try to drag the frame to be wider/taller, my chart info disappears, the box turns blank and I can no longer see anything.  I also tired deleting that box and adding the same box.  In this case the data shows but again, if I try to resize, everything disappears.