What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I don't receive submission notifications to my default email

    Asked by worldspan1 on June 20, 2015 at 02:05 AM

    I am unable to receive form submissions on my default email address but i can see the submissions on my jot form account.

    Please try and see why I don't get the notifications on my default notification email address

     

    http://form.jotform.me/form/41065858558466

  • Profile Image

    Answered by devonnaempowersyou on June 20, 2015 at 02:36 AM

    I'm having the same problem... :(

  • Profile Image

    Answered by Ben on June 20, 2015 at 12:38 PM

    I took a look at your email log and I see the emails being sent to your email address.

    When something like this happens, it is usually ending up in your spam, trash or bulk email folders so I would suggest inspecting the same.

    I must mention that all of your email clients have their own folders as well as the webmail account so any of them could be doing this and as such all must be inspected.

    You can check your email logs as well to confirm this by following the steps in this guide: View jotform email history.

    @devonnaempowersyou I see that a similar issue is happening for you, but more about it will be given to you by my colleague Kade on your own thread here: http://www.jotform.com/answers/592590

  • Profile Image

    Answered by Hom on December 17, 2015 at 09:34 PM

    I'm not receiving notifications and there is nothing in my spam box. I've tried with multiple email addresses and have tested the email address.
  • Profile Image

    Answered by Sammy on December 18, 2015 at 04:05 AM

    I have moved your inquiry to another thread so that it will  be easier to follow up on your issue.

    http://www.jotform.com/answers/728375