What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my premium subscription not starting even though I signed up?

    Asked by jess08060 on November 27, 2011 at 06:26 PM
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    Answered by allanftd on November 27, 2011 at 06:37 PM

    Our member database shows that youraccount is now enjoying premium status. Please log our, clear your cache and log back in once again to JotForm and let us know if the status is now Premium or not. 

    Thanks for upgrading your account and enjoy using JotForm!