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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Secure Facebook Intergration

    Asked by GrouponAU on November 27, 2011 at 07:20 PM

    With the facebook integration feature, is there a way for it to load the script via https instead of http?

    Every other link in my code is prefixed with https except for the fb:login-button tag.

     

    I'm visiting my form via the secure url https://secure.jotform.com

     

    Any help would be appreciated because IE8 and 9 are complaining about this insecure link.

     

    Thanks

     

    Tim

    Page URL:
    https://secure.jotform.com/GrouponAU/customer-care-app

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    JotForm Support

    Answered by abajan on November 27, 2011 at 09:11 PM

    I'll submit a ticket to our Tier 2 team about this and see if we can get it sorted out for you ASAP.

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    Answered by GrouponAU on November 28, 2011 at 12:09 AM

    Hi Abajan, can provide me a reference number?

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    JotForm Support

    Answered by liyam on November 28, 2011 at 12:24 AM

    Hello Tim,

    Unfortunately, we do not have reference numbers for tickets submitted to our next level support.  Someone will respond to this thread as soon as this either has already been resolved or if they will need more details about your concern.  

    Thank you for your patience and support.

    -Liyam

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    Answered by GrouponAU on November 28, 2011 at 09:23 PM

    Hi Liyam, is there any update on this? I haven't head from next level support.

     

    Thanks and talk soon

     

    Tim

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    JotForm Support

    Answered by abajan on November 28, 2011 at 09:26 PM

    The ticket has been assigned to one of our developers who I know is working on a solution and will post an update in due course.

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    Answered by emrew86 on November 29, 2011 at 03:47 AM

    Hi GrouponAU, bug has been fixed...

    As you see on the screen, facebook integration works only on https://www.jotform.com or https://www.jotform.com.

    To delete cach you should open your form on form builder and click save button. After doing this, your facebook integration will work.

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    Answered by GrouponAU on November 30, 2011 at 12:41 AM

    Hi emrew86

    The form is implemented as a Page Tab, not website. Currently the page tab settings are set to the following

    Page Tab URL: http://www.jotform.com/GrouponAU/customer-care-fbapp
    Secure Page Tab URL: https://secure.jotform.com/GrouponAU/customer-care-fbapp

     

    Upon visiting the following url in Internet Explorer or Safari a security warning appears- this is because the facebook button is still being loaded as http.

    https://www.facebook.com/pages/Groupon-Australia-Canberra/105193329579512?sk=app_245802885482589

     

    What are the correct settings?

     

    Thanks

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    Answered by emrew86 on November 30, 2011 at 02:17 AM

    On facebook properties if you allow https://www.jotform.com, your iframe could be https://www.jotform.com or https://www.jotform.com. http://secure.jotform.com and https://secure.jotform.com does not work in this case.

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    Answered by GrouponAU on November 30, 2011 at 05:05 AM

    emrew86, below is a screen cap of the settings currently configured. What I'm saying is the security message is still showing when visiting the form in IE or Safari. I'm well aware of the the differences between http and https.

    The security message is showing because the fb login button is loading from http server.

    Can you help with this?

    Config Settings

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    JotForm Support

    Answered by abajan on November 30, 2011 at 05:21 AM

    What emrew86 was pointing out is the following:

    Do NOT use https://secure.jotform.com/GrouponAU/customer-care-ap
    Instead, use https://www.jotform.com/GrouponAU/customer-care-ap

    It was not an "http" versus "https" issue but rather a secure versus www one. Your screenshot clearly shows that you are using https://secure... instead of https://www... as the "Secure Page Tab URL". Please make the required change and let us know if it helps.

    Thank you.

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    JotForm Support

    Answered by abajan on November 30, 2011 at 05:33 AM

    My apologies for the tone of my last reply, GrouponAU. I think it may have come across as a bit harsh. Nevertheless, do make the change and let us know the result.

    Cheers :)

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    Answered by GrouponAU on December 01, 2011 at 03:39 AM

    When the s in https is highlighted in red in both emrew86's answers, it brings my attension to that; not the www.

    The security warning in IE still seems to be appearing though- any solution to this?

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    Answered by emrew86 on December 01, 2011 at 04:10 AM

    Hi GrouponAU, I couldn't replicate your error again. Maybe you need to create it again. I have created a new form and a new facebook group. I am going to tell you with screens sequentially.

    First of all, you need give permission



    After creating form you take iframe code and add your iframe into facebook



    My form works fine


    I really want to help you but I cannot replicate this error in new forms so I cannot solve the problem. If you have still this error after doing what I told, pleaes create your form again.