What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot Login to an existing account

    Asked by Colby Moss  on June 20, 2015 at 04:43 PM

    I am trying to create a new user account. I entered my email address to submit a PDF dorm for migration prior to registration. I tried to use colbymoss@chapelcreek.cc for my email for registration. The system indicates the address is already in use. I was never prompted to choose/set a password. When I tried to use the password reset to have the system send a rest link, nothing happened.

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    JotForm Support

    Answered by jonathan on June 20, 2015 at 10:21 PM

    Thank you for contacting us.

    I checked the mentioned email account colbymoss@chapelcreek.cc and found that indeed there is an existing JotForm account that uses the email already. 

    The account/username is   colbymoss.

    You can login using the username at https://www.jotform.com/login

    In case you had forgotten your access password, you can reset it using the 'Forgot Password' link in the login page.  The reset instruction will be sent to your email address.


    Let us know if you are still not able to login to your account.