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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting the "Feedback button" to stick

    Asked by david119 on November 27, 2011 at 11:13 PM

    I'm using Iweb and the HMTL snippet tool insert the "feeback button" that opens the lightbox. But I cannot get the feedback button to stick to the bottom of the page, so when user is scrolling down he will always see the button. 

     

    Thanks!

    David

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    JotForm Support

    Answered by idarktech on November 28, 2011 at 02:14 AM

    Hi David,

    Can you please post the website URL so we could check and find possible solutions for your problem?

    At the same time, please try this code:

    <script src="//www.jotform.com/min/g=feedback" type="text/javascript">

    new JotformFeedback({

    formId: "FORM_ID",

    buttonText: "BUTTON TEXT",

    base: "http://www.jotform.com/",

    background:'#F59202',

    fontColor:'#FFFFFF',

    buttonSide: "right",

    buttonAlign: "center",

    type:false,

    width: 700,height: 500});

    </script>

    Please do not forget to change "FORM_ID" with your form id and "BUTTON TEXT" with the text you want. Thanks.

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    Answered by david119 on November 28, 2011 at 01:29 PM

    Hi I tried what you told me but it still doesn't work. I want the "feedback button" follow the user as he scrolls down. 

    My site is not live yet, but here are the files & html to my site. 

    http://dl.dropbox.com/u/20627404/Sincer%20Care%202.zip

    Thanks! for fast service! 

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    Answered by fxr on November 28, 2011 at 03:38 PM

    Is there any chance you could set up a demo of your page on a webserver so that we can troubleshoot this issue more efficiently? Its almost certainly going to be caused by a script you are using on your webpage.

    I had a quick look at your zip archive, but the index.html doesnt even contain the JotForm feedback button script. 

    We really need to see your page, even if its just a demo page, up on the web before we can even begin to try to help you debug your page to see if we can get your other scripts to play nice with JotForm code.

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    Answered by david119 on November 30, 2011 at 01:28 AM

    ok thanks! for that fast reply guys. I wil get it up soon.