- powerbaseballAsked on June 21, 2015 at 06:11 PM
I am having some issues with billing on my account. I am being charged $9.95 every month from JotForm and then another $9.95 per month from BlueSnap. This began occurring after I updated my credit card information. Please correct the issue and make any adjustments to my account for overpayments. Thank you!
- JotForm Supportashwin_dAnswered on June 22, 2015 at 01:50 AM
I'm sorry for the trouble caused to you.
It seems you have two active subscriptions and that is the reason why you are being billed twice:
#28117710 - Billed on 21st of every month.
#INT140911-5818-71427S - Billed on 11th of every month.
It seems on September 12, 2014 you tried to update your credit card number but it created a new order. I have gone ahead and cancelled the subscription #28117710 and you will not be billed again. I have also processed the refund for last 4 months as well. For the remaining 5 month, I have applied the credit to your account. You will only be charged next on November 11, 2015.