Why am I being double charged?

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    Asked on June 21, 2015 at 06:11 PM

    I am having some issues with billing on my account. I am being charged $9.95 every month from JotForm and then another $9.95 per month from BlueSnap. This began occurring after I updated my credit card information. Please correct the issue and make any adjustments to my account for overpayments. Thank you!

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    Answered on June 22, 2015 at 01:50 AM

    Hello powerbaseball,

    I'm sorry for the trouble caused to you. 

    It seems you have two active subscriptions and that is the reason why you are being billed twice:

    #28117710 - Billed on 21st of every month.

    #INT140911-5818-71427S - Billed on 11th of every month.

    It seems on September 12, 2014 you tried to update your credit card number but it created a new order. I have gone ahead and cancelled the subscription #28117710 and you will not be billed again. I have also processed the refund for last 4 months as well. For the remaining 5 month, I have applied the credit to your account. You will only be charged next on November 11, 2015.

    Thank you!