Not Receiving emails from my site to my inbox

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    TimWheeler
    Asked on November 28, 2011 at 05:07 AM

    Hello,

    I am not receiving emails sent from my site? I have sent test emails and have discovered they are sitting in my account on jotform.com but not hitting my inbox. I have checked with the host company and they asure me everything is okie dory with info@topnotchloungecare.com!!

    Can you take a look and get back to me please?

    Thanks,

    Tim

  • Profile Image
    mliz
    Answered on November 28, 2011 at 05:29 AM

    The spam filters may have caught the notifications please  look into your spam/junk mail folder if the email notififications landed there?

    In addition to that , please ask your e-mail service provider to whitelist these IP addresses:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    If after adding the whitelist the notifications are still not reaching your inbox do let us know.

    Thanks!

  • Profile Image
    TimWheeler
    Answered on November 30, 2011 at 03:40 PM
    Added them but still not getting emails to my inbox?
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    fxr
    Answered on November 30, 2011 at 07:06 PM

    Please try changing the Sender of the Email to noreply@jotform.com 

    Its in Email Alerts -> Website Question -> Reply-to and Recipient Settings 

     

    If that still doesnt fix the issue let us know and I will pass the issue onto the developers to have a look at any issues with the email address you are using.