What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not Receiving emails from my site to my inbox

    Asked by TimWheeler on November 28, 2011 at 05:07 AM

    Hello,

    I am not receiving emails sent from my site? I have sent test emails and have discovered they are sitting in my account on jotform.com but not hitting my inbox. I have checked with the host company and they asure me everything is okie dory with info@topnotchloungecare.com!!

    Can you take a look and get back to me please?

    Thanks,

    Tim

    Page URL:
    http://www.topnotchloungecare.com/Contact_Us.html

  • Profile Image
    JotForm Support

    Answered by mliz on November 28, 2011 at 05:29 AM

    The spam filters may have caught the notifications please  look into your spam/junk mail folder if the email notififications landed there?

    In addition to that , please ask your e-mail service provider to whitelist these IP addresses:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    If after adding the whitelist the notifications are still not reaching your inbox do let us know.

    Thanks!

  • Profile Image

    Answered by TimWheeler on November 30, 2011 at 03:40 PM
    Added them but still not getting emails to my inbox?
  • Profile Image

    Answered by fxr on November 30, 2011 at 07:06 PM

    Please try changing the Sender of the Email to noreply@jotform.com 

    Its in Email Alerts -> Website Question -> Reply-to and Recipient Settings 

     

    If that still doesnt fix the issue let us know and I will pass the issue onto the developers to have a look at any issues with the email address you are using.