What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    v8_build_source.js:49: ReferenceError: V8Config is not defined load( V8Config.CACHEPATH + form_id + '.js' ); ^

    Asked by andyroney on November 28, 2011 at 05:42 AM

    I have a form on the following address:

    http://www.thebrainandlearning.com/openday

    It was working fine and then around 2 hours ago started showing as:

    v8_build_source.js:49: ReferenceError: V8Config is not defined load( V8Config.CACHEPATH + form_id + '.js' ); ^

    Please fix ASAP as this is a time sensitive registration for an imminent open day.

    Thanks

    Andy

    Page URL:
    http://www.thebrainandlearning.com/Open_Day.html

    Screenshot
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    JotForm Support

    Answered by mliz on November 28, 2011 at 05:49 AM

    I visited the webpage  posted and was able to see the form without any errors. I also made a test submission and it was successful.

    Let us know if you are still experiencing this issue.

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    Answered by andyroney on November 28, 2011 at 06:24 AM
    It seems to have been resolved.
    We had many customer complaining from all kinds of browsers. Maybe it was something on the server side?
    Thanks for checking so quickly for me.
    Andy
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    JotForm Support

    Answered by mliz on November 28, 2011 at 06:25 AM

    The issue was fixed, thank you for reporting this.

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    Answered by andyroney on February 15, 2012 at 04:18 AM
    Dear Support team,
    The Jotform website is givng a DNS error and all our forms are down. Is this a temporary problem or do I need to change form provider?
    Thanks
    Andy
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    JotForm Support

    Answered by idarktech on February 15, 2012 at 04:23 AM

    @andyroney,

    We are currently having a problem with our domain jotform.com. We hope to resolve this issue as soon as possible. As a temporary solution, please point your forms to jotform.net domain name instead. 

    Thank you for your patience and understanding on this matter. Have a great day!

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    Answered by andyroney on August 27, 2012 at 06:37 AM

    HI,
    I am urgently trying to upgrade to Premium and I get the following message:
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    Answered by fxr on August 27, 2012 at 06:45 AM

    Hi,

    You upgrade has worked through the system OK, please log out and log back in to see Premium show on your account status.

    Thanks for choosing JotForm.