Sub-User: Shared form is missing

  • Profile Image
    meenapuar
    Asked on June 22, 2015 at 09:53 AM

    Hi there,

    My colleague, Monica Black, (user account name: monblack) has tried to make me a sub-user and share files with me.

    I have followed the advice on the FAQ however when I go to 'my forms' there is no 'shared with me' option in the sidebar.

    Please could you advise?

    Kind regards,

    Meena



    This is a re-post of a comment on How to transfer or share forms and data with another account

  • Profile Image
    Chriistian
    Answered on June 22, 2015 at 11:09 AM

    Hi meenapuar, 

    Thanks for contacting us.

     

    I checked your colleagues account monblack and noticed that there is no form shared to your account meena.puar@coopervision.co.ukMonblack has shared the forms to a different e-mail address. You can ask  your colleague to share the forms with you. However, I noticed that user monblack is a Free account user so the account is only entitled to one sub-user account. He/She will need to delete the existing user to be able to share it with you. 

     

    Do let us know if you need further assistance.

     

    Regards.