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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub-User: Shared form is missing

    Asked by meenapuar on June 22, 2015 at 09:53 AM

    Hi there,

    My colleague, Monica Black, (user account name: monblack) has tried to make me a sub-user and share files with me.

    I have followed the advice on the FAQ however when I go to 'my forms' there is no 'shared with me' option in the sidebar.

    Please could you advise?

    Kind regards,


    This is a re-post of a comment on How to transfer or share forms and data with another account

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    JotForm Support

    Answered by Chriistian on June 22, 2015 at 11:09 AM

    Hi meenapuar, 

    Thanks for contacting us.


    I checked your colleagues account monblack and noticed that there is no form shared to your account meena.puar@coopervision.co.ukMonblack has shared the forms to a different e-mail address. You can ask  your colleague to share the forms with you. However, I noticed that user monblack is a Free account user so the account is only entitled to one sub-user account. He/She will need to delete the existing user to be able to share it with you. 


    Do let us know if you need further assistance.