Sub-User: Shared form is missing

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    Asked on June 22, 2015 at 09:53 AM

    Hi there,

    My colleague, Monica Black, (user account name: monblack) has tried to make me a sub-user and share files with me.

    I have followed the advice on the FAQ however when I go to 'my forms' there is no 'shared with me' option in the sidebar.

    Please could you advise?

    Kind regards,


    This is a re-post of a comment on How to transfer or share forms and data with another account

  • Profile Image
    Answered on June 22, 2015 at 11:09 AM

    Hi meenapuar, 

    Thanks for contacting us.


    I checked your colleagues account monblack and noticed that there is no form shared to your account has shared the forms to a different e-mail address. You can ask  your colleague to share the forms with you. However, I noticed that user monblack is a Free account user so the account is only entitled to one sub-user account. He/She will need to delete the existing user to be able to share it with you. 


    Do let us know if you need further assistance.