Sub-User: Shared form is missing

  • Profile Image
    Asked on June 22, 2015 at 09:53 AM

    Hi there,


    My colleague, Monica Black, (user account name: monblack) has tried to make me a sub-user and share files with me.


    I have followed the advice on the FAQ however when I go to 'my forms' there is no 'shared with me' option in the sidebar.


    Please could you advise?


    Kind regards,


    This is a re-post of a comment on How to transfer or share forms and data with another account

  • Profile Image
    Answered on June 22, 2015 at 11:09 AM

    UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered.  

     If you would like to have additional users added to your account, please check out JotForm Enterprise.

    Hi meenapuar, 

    Thanks for contacting us.


    I checked your colleagues account monblack and noticed that there is no form shared to your account has shared the forms to a different e-mail address. You can ask  your colleague to share the forms with you. However, I noticed that user monblack is a Free account user so the account is only entitled to one sub-user account. He/She will need to delete the existing user to be able to share it with you. 


    Do let us know if you need further assistance.