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    How can I remove unecessary fields that don't appear in the email notification?

    Asked by LynneSalus on June 22, 2015 at 10:12 AM

    I am working on the Recreation Tennis Meeting Form that I duplicated and modified from a different form.  When I receive the email notification it is showing fields from the original form that do not appear on the new form.

    Page URL:
    http://www.jotform.com/?formID=51655469353160

    Screenshot
    email notification delete fields email in
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    JotForm Support

    Answered by KadeJM on June 22, 2015 at 11:30 AM

    From what I see it seems your email notification is displaying unnecessary fields.

    This likely happened when your form was modified. Normally it is supposed to update when you make changes but sometimes this problem can happen on an unexpected rare occasion.

    The easiest way to resolve the issue would be to go into your email notifications under the email alerts in your formbuilder during editing and delete it then make a new one to rebuild the email notification properly.

    Alternatively, if you don't want to do that you can go into your email notification and edit them manually by deleting the unnecessary tags and rows contained in it.

    If you need further help or get stuck with this just let us know and we'll guide you further if needed.