What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PDF submission downloads breaking up image files and overlapping text.

    Asked by TonyBenting on June 22, 2015 at 10:16 AM

    we are seeing text layers overlapping on the .pdf submissions report.


    the problem is that when we edit in acrobat the overlapping text layers act as a single layer and cannot be seperated so in the first instance we are unable to view the text correctly so we are unable to recreate the correct information and secondly a white space appears where a text layer should be (its on top of another further up the list).


    this is unacceptable as we have now way of deciphering the correct answers/sumbitted info.



    any help would eb appreciated












    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 22, 2015 at 11:24 AM

    Thank you for reporting this:

    I have escalated this to our second level, you will be notified about any updates on this matter via this thread.

    If have another question, please open a new thread, we will be glad to assist you.

  • Profile Image

    Answered by alp_deniz on June 23, 2015 at 12:15 PM


    The problem should have been fixed now. Could you please confirm?

    Thank you for letting us know.

    Kind regards

  • Profile Image

    Answered by TonyBenting on April 11, 2016 at 06:17 AM

    Hi, it's happening again but on our periodic inspection report template now. it looks fine on jotform, but when we try and download to PDF it moves all the photos across the pages and cuts them in half. please see 5 Albion St Periodic submission number 335707494251848925

    many thanks Jo

  • Profile Image
    JotForm Developer

    Answered by mert on April 11, 2016 at 07:21 AM

    Hi Tony,

    According to my tests, the issue is still persisting on the submission you shared. Probably, it's reasoning from the min height/width value of the images, they doesn't fit to one page with all of other contents. However, I updated the ticket about it, so our developer will back to this soon.


    Thank you for your patience.

  • Profile Image

    Answered by TonyBenting on April 11, 2016 at 08:40 AM

    odd because it looks ok on jotform, just goes wrong when we try and convert to PDF. Many thanks, will await the developer feedback

  • Profile Image
    JotForm Developer

    Answered by mert on April 11, 2016 at 08:55 AM

    Yes, you are right, the template on the "Submissions" is correctly aligned; but on the PDF it is not fitting. There must be some layout differences between web and PDF. Please, don't forget that when there is an update about this issue, you will be informed from this thread via email.