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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to get email notification on submitted form?

    Asked by BrentSellidon on June 22, 2015 at 10:33 AM
    I am not getting the notification e-mail when a report/form is submitted? Please help?
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    JotForm Support

    Answered by Charlie on June 22, 2015 at 11:34 AM

    Upon checking your form, I see that in your email notification, you have 2 recipient addresses that were separated by "comma" only. You need to use comma and space to separate them, you can check this guide: http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients.

    Also, to make sure that your notifications are working properly, you need to open your form, fill it out and click the submit button. You can also check your form's email history to see if there are failed email attempts: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Let us know if this works.

    Thank you.