Form does not appear on certain browsers

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    Sharm Das 
    Asked on June 22, 2015 at 11:54 AM


    Some of my users cannot see the jotform on their browsers - typically if they are using Chrome or Internet Explorer. Is there any special coding needed?


    I am using Safari on the iMac




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    Answered on June 22, 2015 at 12:45 PM

    I see that your account SharmDas is having two JotForms. As I check your JotForms using direct URL on Google Chrome v43, Mozilla Firefox v38 and Internet Explorer v11 I am able to access them normally without any issues. 

    Are the forms embedded on any of your webpage and experiencing the issue from the webpage? If you continue to see the issue, could you try clearing the browser cache and see if the issue is resolved?

    Please get back to us with the webpage URL where the form is embedded if the issue still persists. We will be happy to look into this issue further.