What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form does not appear on certain browsers

    Asked by Sharm Das  on June 22, 2015 at 11:54 AM


    Some of my users cannot see the jotform on their browsers - typically if they are using Chrome or Internet Explorer. Is there any special coding needed?


    I am using Safari on the iMac




    Page URL:

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    JotForm Support

    Answered by Kiran on June 22, 2015 at 12:45 PM

    I see that your account SharmDas is having two JotForms. As I check your JotForms using direct URL on Google Chrome v43, Mozilla Firefox v38 and Internet Explorer v11 I am able to access them normally without any issues. 

    Are the forms embedded on any of your webpage and experiencing the issue from the webpage? If you continue to see the issue, could you try clearing the browser cache and see if the issue is resolved?

    Please get back to us with the webpage URL where the form is embedded if the issue still persists. We will be happy to look into this issue further.