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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sub-user Free account with access to shared forms

    Asked by FIT_forms on June 22, 2015 at 12:09 PM

    Hello,

    I have shared some forms with a subuser. The subuser is a Free account.

    When they log-in, they are able to access the shared forms but he noted that the limits (submission, data, etc.) to his account still reflect the Free account.

    Should the limits change to the limits of the parent account?

    Thank you.

    --Rich

     

    sub-user sub parent hello thank in
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    JotForm Support

    Answered by david on June 22, 2015 at 12:40 PM

    Hi,

    The increased submission limits only apply to the upgraded account.  Any form created in the upgraded account and shared with the sub-user from there will receive the upgraded submission limits.  Forms created in the sub-users account will not receive the upgraded limits, nor will the sub-users account itself have the upgraded limits.  So you if you create a form and share it with them, it will have upgraded limits.  If they create a form in their own account, it will not.

    If you have any further questions, let us know and we will be happy to help.