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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe Integration: How to set a full first month discount with a Stripe form

    Asked by Stephen on June 22, 2015 at 12:43 PM

    Hello

    I want to set up a reoccurring subscription, charging £19.99 for set up/1st month, then £19.99 for each month after. (Stripe is my merchant)

    I have created a discount code via jotform for take £19.99 off the "set up fee" (coupon code "EUW38").

     

    However when I apply this too the form it does say "Voucher accepted" but the price on the form stays the same. (I.e still says £19.99 for first month, when it now should say £0.00 for first month.)

    I have done a test payment and it does charge £19.99 for first month as well.

     

    My form can be found here:

    http://form.jotformeu.com/form/51724732354353

     

    P.s I have also tried setting up a coupon code on Stripe, rather then Jotform, but when I set it up on stripe It set it up so it takes £19.99 off ONCE then should charge £19.99 for each month after, but when I do a test run on jotform it takes £19.99 off first month, and also takes OFF £19.99 for each month after.

     

    Kind Regards

    Stephen

    Page URL:
    http://form.jotformeu.com/form/51724732354353

    Screenshot
    stripe form discount setup coupons setup
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    JotForm Support

    Answered by Aury on June 22, 2015 at 02:23 PM

    I am sorry for the inconvenient this situation is causing you.

    Kindly recreate the Stripe payment integration, please follow this guides: http://www.jotform.com/help/190-How-to-Integrate-Stripe-with-your-Form, http://www.jotform.com/help/233-How-To-Add-Coupon-Code-in-the-Payment-Form     

    Please let us know if the fresh integration works.

     

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    Answered by bakingfresh on June 22, 2015 at 04:21 PM

    Hi

     

    I've followed the 2 link and gone through the steps and still does not work.

    Kind Regards

    Stephen

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    JotForm Support

    Answered by Mike on June 22, 2015 at 06:57 PM

    The first payment amount is equal to the subscription price on your form, so that the form is calculating the setup fee as 0.00 GBP. It means, that coupon code based on the setup fee will not work in your case.

    Can you please try the following setup using Stripe coupons?

    I was not able to test it yet, but it should work, I suppose.

    If you need any further assistance, please let us know.

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    Answered by bakingfresh on June 22, 2015 at 07:05 PM

    Hello,

     

    I have tried that, it takes £19.99 off the set up fee likes its meant to but it also takes £19.99 a month off the monthly fee as well, which it shouldn't.

    I have attached a sceenshot showing what I mean.

     

    Kind Regards

    Stephen

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    JotForm Support

    Answered by Chriistian on June 23, 2015 at 12:35 AM

    Hi bakingfresh, 

     

    As per further checking, I was not able to find a workaround on this. I will escalate the issue to our development team for them to further check. We will update you on this thread as soon as this is fixed.

     

    Regards.

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    Answered by bakingfresh on June 23, 2015 at 04:42 AM

    Hi

     

    Thanks, how long can expect this to take to fix?

     

    Kind Regards

    Stephen

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    JotForm Support

    Answered by Boris on June 23, 2015 at 06:22 AM

    I am sorry Stephen, but we cannot give you any estimate on when this is going to be implemented by our developers. They already have a lot of scheduled work on their hands, and each bug and feature request is being prioritized and assigned based on their importance and overall user demand.

    Rest assured that we will certainly let you know through this thread when we have an update for you regarding this issue.

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    JotForm Support

    Answered by NeilVicente on September 10, 2015 at 04:03 AM

    Hi Stephen,

    Stripe native coupons that apply only for the first subscription cycle works fine; it is the price that is not being displayed correctly.

    Today we have released an update that rectifies this problem. The succeeding charges should no longer be changed, only the first payment.

    If you have any other questions or concerns, please inform us and we'll be more than happy to help.

    Best regards,

    Neil

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    Answered by Luke  on May 02, 2016 at 05:41 PM

    When you set up a "once only" coupon for a subscription in Stripe. It still displays the coupon as being applied for each month. How can I make it say $60 for first month (50% Off) and $120 for each month after that
  • Profile Image
    JotForm Support

    Answered by Mike on May 02, 2016 at 07:34 PM

    @Luke,

    Your inquiry has been moved into a separate thread, so we will be able to properly address it.

    https://www.jotform.com/answers/831199

    Thank you.