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    Google Spreadsheet is not capturing data

    Asked by llanam on June 22, 2015 at 04:11 PM

    Hi there,


    My Google Sheet is not populating.  I tried removing the Integration and then re-adding it, but this did not correct the problem.    It worked until 6/8/15, but is no longer receiving data.

    Page URL:

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    Answered by raul on June 22, 2015 at 06:27 PM

    I've checked your form and noticed that you have set a custom URL redirection in it to make it return automatically to the form itself when submitted.

    Can you please remove that redirection and use a custom thank you message instead? You can enter in that message a link to your form so it can be filled again and will provide the necessary time for the submission gets properly sent to the spreadsheet before the form is reloaded.

    You can see here: http://form.jotformpro.com/form/51727127173959 a cloned version of your form with this change implemented. Feel free to clone it to your account.

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    Answered by llanam on June 23, 2015 at 05:20 PM

    Yes, I can do that, but I really don't want to.  The purpose of the return URL to the form is to allow my Production Team to easily and quickly enter more data without extra clicks.  As you can see, it worked as is for several weeks.  Why would it stop working now?

    I will change it to see if that solves the problem, but I do not consider this a resolution to the problem.  What else can we do?




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    Answered by raul on June 23, 2015 at 05:48 PM

    I've tested using a URL shortener and worked fine on my side.

    You can try that too and see if it works for you.