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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    In about 4 out of 100 submissions, my multiple page form got stuck at 'Please wait' on clicking 'submit' on the last page.

    Asked by eileenjst on November 28, 2011 at 11:29 AM

    I know the information is sketchy, but it's all I currently have. This probably happened within the last two weeks-- several being in the week of Nov. 21.

    What else would you need to know to trouble shoot the problem?

    Here is the page it is on:  http://www.bishopchatard.org/admissions/application/uno

    I use the 'embed' script option to post it on the page.

    Also, what is your server's up-time statistics?  Could these submissions have hit a time it wasn't up?

    Does the overall time it takes to fill out the mulitple pages (say it could have been 45minutes) have an effect on the ability to make the final submission?

    Page URL:
    http://www.bishopchatard.org/admissions/application/uno

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    JotForm Support

    Answered by NeilVicente on November 28, 2011 at 01:38 PM

    I noticed you have several jQuery scripts on your page. That might have been the cause of the intermittent problem you described. Using the "embed" script method employs JotForm's own script which uses the Prototype  library. It is known to have issues with jQuery, although that is not always the case.

    In your situation, we advise that you use the iFrame method to embed your form to prevent script conflicts in your page.

    To get your form's iframe codes:

    1.  Click Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame
    4.  Copy the codes provided in the succeeding screen

    After getting your codes, apply the following changes so that the iFrame can accomodate the varying heights of your form pages:

    Change

    scrolling="no"

    to

    scrolling="auto"

    Hope you find this helpful.

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    Answered by eileenjst on November 30, 2011 at 04:24 PM

    I tried this and am still getting random people who are having problems with the form hanging at the please wait stage for hours.  The submission is never made.

    Meanwhile, other submissions are coming in fine. What can I ask the people to help you figure out the problem? Would splitting up my pages help?  Removing conditional fields?

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    Answered by eileenjst on November 30, 2011 at 04:25 PM

    Sorry , the page is currently on

    http://www.bishopchatard.org/application/ 

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    JotForm Support

    Answered by Mike_T on November 30, 2011 at 04:40 PM

    Unfortunately, it is still not clear what is causing the problem. Could you please check if this issue is related only to some specific internet browser? It may help us to determine the source of the problem.

    Thank you for your patience and cooperation in this matter.

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    Answered by eileenjst on December 01, 2011 at 12:04 AM

    Tonight I was able to re-create the problem. 

    I tried to submit one using  Firefox 8.0 and the  submit button was stuck on please wait-- never submitting or timing out.

    Then I went to IE8, it submitted successfully.

    Then I went back to Firefox 8, and retried it, from the beginning, and it hung on 'please wait' when I hit submit, as before.

    Then, again, I submitted successfully on IE8.

    All of the above trials were on my Windows 7

    And I have a IE9 browser on another machine, Windows 7, and that submit was success.

    I have IE7 on Vista, and that was successful.

    Chrome on my Windows 7 failed at submit.

    I think this is a browser problem.

    Have you confirmed your software is working on Firefox, and all the recent releases, as there have been several?  And how about Chrome?

     

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    Answered by eileenjst on December 01, 2011 at 01:18 AM

    Eureka! I think I've figured it out.  In Opera, I was seeing a random briefly visible email error bubble when I was submitting the page. So, I looked in the source code of the form for email and realized that I had a field that was type 'email' but I wasn't asking for an email in that field.

    IE didn't seem to care but the other browsers did.  I cloned the form and changed that field and Viola! it's working.

    Thank you for your help on this.

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    JotForm Support

    Answered by mliz on December 01, 2011 at 03:47 AM

    Glad to know that you were able to figure out the cause of the problem and was sorted out.

    Have a great day and thanks for using JotForm!