Export submission to PDF, images cut off across pages

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    Monadelphous
    Asked on June 23, 2015 at 12:29 AM

    Hi Support, 

    When we export a PDF file submission; ->Submissions -> Get PDF -> Open -> the images are cut off and run across each page.

    Please see my attached file as an example. 

    Is this a bug that can be rectified?  

     

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    Chriistian
    Answered on June 23, 2015 at 04:11 AM

    Hi Monadelphous, 

    Thanks for contacting us.

     

    I checked your form and I was able to duplicate the issue. I will escalate this to our development team to further investigate the issue. We will update you on this thread as soon as this is fixed.

     

    Regards.

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    alp_deniz
    Answered on June 23, 2015 at 12:40 PM

    Hello,

    The problem should have been fixed by now. Could you please confirm?

    Thank you very much for letting us know

    Kind regards

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    Monadelphous
    Answered on June 24, 2015 at 12:41 AM

    Hi Support, 

    That's fabulous, its now working great. Appreciate your prompt help!

    :)

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    Chriistian
    Answered on June 24, 2015 at 02:10 AM

    Hi Monadelphous,

    On behalf of my colleague, you are welcome. Glad to hear that the problem was fixed. 

     

    If you have any further questions, do let us know. We will be happy to assist you.

     

    Regards.

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    Monadelphous
    Answered on June 24, 2015 at 10:12 PM

    Hi Support,

    We have tried a different form with checkboxes but we seem to have the same issues as above. Please see the below screenshot. All the other forms work great,

     

    Thank you for you help.

     

  • Profile Image
    Chriistian
    Answered on June 24, 2015 at 10:21 PM

    Hi Monadelphous, 

     

    I have moved your reported issue to a separate thread to better assist you. You can check it here. We will attend to it as soon as possible.

     

    Regards.