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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Export submission to PDF, images cut off across pages

    Asked by Monadelphous on June 23, 2015 at 12:29 AM

    Hi Support, 

    When we export a PDF file submission; ->Submissions -> Get PDF -> Open -> the images are cut off and run across each page.

    Please see my attached file as an example. 

    Is this a bug that can be rectified?  

     

    Screenshot
    export submission images cut off cut Submissions pdf file attached file attached
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 23, 2015 at 04:11 AM

    Hi Monadelphous, 

    Thanks for contacting us.

     

    I checked your form and I was able to duplicate the issue. I will escalate this to our development team to further investigate the issue. We will update you on this thread as soon as this is fixed.

     

    Regards.

  • Profile Image
    JotForm Support

    Answered by alp_deniz on June 23, 2015 at 12:40 PM

    Hello,

    The problem should have been fixed by now. Could you please confirm?

    Thank you very much for letting us know

    Kind regards

  • Profile Image

    Answered by Monadelphous on June 24, 2015 at 12:41 AM

    Hi Support, 

    That's fabulous, its now working great. Appreciate your prompt help!

    :)

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 24, 2015 at 02:10 AM

    Hi Monadelphous,

    On behalf of my colleague, you are welcome. Glad to hear that the problem was fixed. 

     

    If you have any further questions, do let us know. We will be happy to assist you.

     

    Regards.

  • Profile Image

    Answered by Monadelphous on June 24, 2015 at 10:12 PM

    Hi Support,

    We have tried a different form with checkboxes but we seem to have the same issues as above. Please see the below screenshot. All the other forms work great,

     

    Thank you for you help.

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 24, 2015 at 10:21 PM

    Hi Monadelphous, 

     

    I have moved your reported issue to a separate thread to better assist you. You can check it here. We will attend to it as soon as possible.

     

    Regards.