What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I forgot my password

    Asked by SwissLearning  on June 23, 2015 at 05:27 AM

    I have forgotton my password and I have received the link to reset, but you request a codepass which I don't have could you explain how to move forward as I have to use one of my forms urgently.




    Swiss Learning


  • Profile Image

    Answered by Boris on June 23, 2015 at 06:59 AM

    I am not sure what codepass you are talking about, Sarah. When it comes to resetting your password, please follow the reset link that you have received in your email.

    You will be taken to a page looking like this:

    On this page, all you need to do is enter your new desired password in both fields, and click on Reset My Password button. You will be given access to your account again, and you will be able to login by using your new password from now on.

    Please let us know if you need further assistance.