What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Image in Auto responser not showing

    Asked by CTec on June 23, 2015 at 05:55 AM

    I've used the following code to display an image at the top of the auto respond table Jotform generates. For some reason it displays nothing. I've tested that the image exists at the url and it does.


    <table border="0" cellspacing="0" cellpadding="0" height="30" width="600" bgcolor="#ffffff">
    <td width="600" height="30" background="http://www.c-tec.co.uk/images/jf-email-banner-b.jpg">&nbsp;</td>

    Any ideas?

    Thanks in advance.

  • Profile Image

    Answered by Boris on June 23, 2015 at 07:27 AM

    I assume that you would like to replace the JotForm banner from the top of the table with your own image, correct?

    To do this, you can simply open up your autoresponder email.

    Click on the HTML icon to edit it as HTML.

    In the editor that opens, replace http://www.jotform.com/images/win2_title.gif with your own image, and remove the logo by removing this part:

    <img style="float: left;" src="//www.jotform.com/images/win2_title_logo.gif" alt="jotform.com" width="63" height="26" />

    The top of your autoresponder table would now look like this:

    Please let us know if you need further assistance.

  • Profile Image

    Answered by CTec on June 23, 2015 at 07:34 AM

    Hi Boris

    Thanks for your reply, but that is exactly what I've already done - except I replaced the single row table with the code I displayed in the first post of this thread.



  • Profile Image

    Answered by Boris on June 23, 2015 at 07:57 AM

    I have taken a look at the last 3 forms that you have edited, and only this one has an Autoresponder:


    I have cloned it into my account to check, and I can see that your autoresponder has that image set up correctly.

    I have also made a test submission of my cloned form, and this is what I received in my email:

    According to my tests, the image seems to be already set up correctly in your autoresponder.

    Is it not showing up when you view autoresponder emails in your webmail or email program? Please note that this is set up on the autoresponder email only, so this is what is being sent to emails that are entered on your form.

  • Profile Image

    Answered by CTec on June 24, 2015 at 05:55 AM

    I've tested it using my personal email instead of my work email and all appears well. Something to do with the email settings at work perhaps - that said it works fine here with the Jotform logo. How odd.

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 24, 2015 at 08:25 AM

    You can try to clear browser cache to see if that will resolve your issue with email. 

    Hope this will help. Let us know if you need further assistance.