What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my PayPal purchase field not showing on my form?

    Asked by bodybuddies on June 23, 2015 at 07:43 AM

    Hi. The PayPal product is not showing on the form, even though I have required it. Please help.

     

    https://secure.jotformpro.com/form/51733179030955

    Page URL:
    https://secure.jotformpro.com/form/51733179030955

    purchase field not showing product PayPal product
  • Profile Image
    JotForm Support

    Answered by Mike_G on June 23, 2015 at 09:48 AM

    I have cloned your form and found out that the Payment tool is set to be hidden: 

    You can fix this by: 

    I hope this helps. Let us know if you need further assistance. Thank you.