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    Multilanguage translation is not working

    Asked by Luis  on June 23, 2015 at 07:55 AM

    Hi, I am trying to translate an existing form in French into Spanish, Italian, German and Portuguese but the multi language feature in the advance settings is not working. I have tried setting the original language both to French (France) and Français but there is no difference. If I translate the fields with exclamation marks, only those are translated. 

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    Answered by Boris on June 23, 2015 at 09:49 AM

    Luis, upon checking your form, it seems that you have created it with French/Français as the original language - which means that all the text that you have entered into the Form Builder fields by default were considered as French.

    However, you have filled out all your fields with Spanish in the Form builder, even though you have marked it on your form as "French":

    As far as the form sees it, your "French" translation is that one with all those Spanish fields.

    Your Italian, Portuguese and Spanish translations seem to be empty or misconfiguration. In other words, this is how your languages are set up:

    French - contains all the Spanish fields, was selected as default, not set up correctly.

    Spanish - empty, no translations were provided, not set up correctly.

    German - has French translation, not set up correctly.

    Portuguese - has French translation, not set up correctly.

    Italian - has French translation, not set up correctly.


    What I would recommend is that you remove all the languages, and set them up again from the start. As your form is written in Spanish at this time (all fields in the Form Builder are in Spanish), you should select Spanish/Espanol as the original language.

    Then, you can add other languages, and translate them right there where you have added them:

    I have made a small demo of this here: http://form.jotformpro.com/form/51733664628967

    You can see that changing the language from Espanol to Francais will change the default text into what we have provided as a translation above. In my sample form, I have simply added "French" or "French translation." text as a translation, so that we can easily see if these fields are translated.

    You will need to translate all the fields with real translations, and you will need to provide translations in all the languages that you wish to add.

    I believe that the heart of the issue that you are experiencing right now with multi-language set up was due to setting original language to French, but creating your form in Spanish. That is why I recommend starting fresh with your translations.

    Please let us know if you need further assistance.

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    Answered by Luis  on June 23, 2015 at 09:58 AM

    No, no, no. This is a misunderstanding, sorry! I have been manually translating every field while waiting for your response. That's why it shows in Spanish.


    This is a link to the original French form were it is not working either:



    Thank you

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    JotForm Support

    Answered by BJoanna on June 23, 2015 at 11:26 AM

    I have inspected your form and I noticed that you added several languages inside of your form, but you did not translate any of them. In order to have multilingual form you need to translate all of the fields inside of your Form Builder, it is not enough just to add language. 

    To translate inside of your form builder select Preferences then select Advance Settings tab and click on Edit Form Language.

    Then when you select language you need to translate all field for selected language. This guide can help you to make your form multilingual: http://www.jotform.com/help/298-How-to-make-your-forms-multilingual 

    Hope this will help. Let us know if you need further assistance.