Form conditions are not working on an embedded form

Welcome to JotForm!

Customize forms, save time & effort and collect online payments easily.

Already have an account?

whoaloic
Asked on June 23, 2015 at 10:09 AM
Hello,

I'm facing the same issue.

Conditional fields are displaying when my page with embed code loads.

Also when a user enters an information in a conditional field, no data is sent.

When I refresh the page, conditional fields are hidden.
Ben
Answered on June 23, 2015 at 11:15 AM

Based on what you have mentioned, you are using js embed code to embed your jotform onto the website page. This code will work in most cases, unless if there is another code on your website itself that is causing conflicts with it.

When a conflict is found a hidden field might be shown or some other issue might seem to be present, but this is easily resolved by embedding your form using the iframe embed code.

You can see how to get it by following the steps here: How to get the jotform iFrame Code

Do let us know how it goes.