Confirmation emails not displaying images on PC's

  • bakingfresh
    Asked on June 23, 2015 at 10:37 AM

    Hello,

     

    I have set up a confirmation email, when I send a test email, the images on the email appear on the iphone in there correct locations, but when I view the same email on my PC, the images are only shown as grey squares and not in the correct position.

     

    Kind Regards

    Stephen

    Jotform Thread 594713 Screenshot
    Page URL: http://form.jotformeu.com/form/51724732354353
  • BJoanna
    Replied on June 23, 2015 at 11:45 AM

    I have cloned and tested your form and I was not able to reproduce mentioned problem when I send a test email.

    Which Email client are you using and on which operating system?

    If you are using Outlook you need to unblock automatic picture downloads in e-mail messages. Inside of this article you can find out how to do it: https://support.office.com/en-us/article/Block-or-unblock-automatic-picture-downloads-in-e-mail-messages-daf2532d-68f7-4e7b-935e-fbec5146f74e

    Hope this will help. Let us know if you need further assistance.